Casino Caliente has become a trending tópico on Twitter after users have reported that the site does not pay some of the online bets.

Through screenshots, many people shared the status of their bets, which were cancelled after they had won.

@calientesports De nuevo anulando apuestas que son SUS ERRORES?

Solo demuestra lo poco serios que son, la casa competencia de Mexico si asume sus errores, ¿Cuantos mas @calientesports? #CalientePagaYa #CalientePagaTusErrores #Mevoydecaliente

RT/FAV si estás de acuerdo pic.twitter.com/Z4i7E2dOc6

— Huedapicks (Apuestas ) (@huedapicks) July 29, 2020

A cancelled bet, also known as a Void, can occur for various reasons that even the casino cannot control: the withdrawal of a player before the start of a game or the rescheduling of a sporting event due to weather conditions, although it can also be due to failures within the casino server.

In the majority of the cases reported on Twitter, the sporting events did take place with favorable results for the bettors, although they were declared void by the establishment, which leads to the casino returning the amount to the people without losses or gains.

In other cases, Casino Caliente´s customer service has responded that several games have been postponed, although they have concluded with final scores. Bets are considered void when the game is postponed for more than 30 hours, otherwise it remains the same.

You are already trendy in the country @calientesports and you can't even reply something reasonable to us" pic.twitter.com/0kia4wNG0k

- GOAT Picks (Sports Betting) AT HOME

So far there has been no official stand from Casino Caliente, they only ask that people who have problems with their gambling contact them for help by direct message. Users have tagged Profeco to investigate the case.

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